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California’s Ballot Tracking Service: Who Is Using It and How Does It Impact Voter Examining San Mateo County’s Adoption of the California Examining San Mateo County’s Adoption of the California Confidence and Behavior?

Statewide ballot tracking was introduced to California voters in the 2020 election cycle after the Secretary of State’s office contracted with the BallotTrax organization, a division of i3logix, Inc. based in Denver, Colorado, to create a tracking tool. Available in all 58 counties, the BallotTrax tool sends updates via email, text, or voice message informing registrants when their vote-by-mail ballot has been mailed to them, when it has been received by their county elections office, and the status of their ballot as it is processed. Since the 2020 general election, vote-by-mail ballots have been sent to every registered voter in the state and the majority of voters cast their ballots using vote-by-mail (VBM) ballots, returning them through a variety of methods: secure drop box, staffed drop-off location, and via the United States Postal Service (U.S.P.S.)

Examining who is signed up for BallotTrax to track their vote-by-mail ballot, what their voting behaviors are, and how they differ from those who do not use the ballot tracking tool can improve our understanding of how BallotTrax may be influencing Californians’ interactions with the electoral process. This report examines BallotTrax use in California in the 2022 primary and general elections to better understand who is using the tool, how their behaviors differ from those who don’t, and what their preferences are when signed up for BallotTrax.


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